Endpoint Protector Knowledge Base

Below you can explore FAQs related to Endpoint Protector and find the information you need. For any other additional questions, suggestions, and improvements please contact the support team.

Why do Linux various system users appear in the Endpoint Protector’s UI?
How to deploy the Endpoint Protector Client using Casper Suite?
Why can't I find the System Policies page?
What is the file shadows format for documents sent to Printers?
How to enable Advanced Printer and MTP Scanning
How can I whitelist a particular device, allowing access globally?
Why am I experiencing issues with the Endpoint Protector 4 Client after upgrading Windows 10?
Why do I get a Secure Connection Failed (Invalid Certificate) on Mozilla Firefox browser?
What are cryptographic hashes and how to calculate MD5 and SHA256 checksums?
What Endpoint Protector agent runs on Mac OS 10.5?
Why is my smartphone detected by Endpoint Protector as multiple device type?
Does Endpoint Protector inspect content sent through Thunderbird?
How to correctly run EasyLock site licenses for Endpoint Protector 4?
How do I upgrade to the latest version of Endpoint Protector?
How do I run the .VMX virtual appliance as I am using an older VMware Workstation / VMware Player version?
How to make a System Backup in Endpoint Protector
Why can't I use my Bluetooth mouse and keyboard on my Mac?
Why is my printer detected by EPP as an USB Storage Device?
Where can I see my scanner in the controlled device list?
Why are the Microsoft Office files (docx, xlsx and pptx) detected by Content Aware Protection not only as Word, Excel or Power Point files, but also as image files?
How does the EasyLock software work with the EPP/ EPP Client software?
How does the EasyLock software behave on a computer without EPP/ EPP Client software?
Why can’t I charge my iPhone (iPod, iPad) on my Windows XP PC?
When does a red dot appear in devices list?
When does a green dot or a red dot appear in the status devices list?
What is a “File Read-Write” event in Endpoint Protector Server?
On which platforms can Endpoint Protector Server be installed?
For how many computers can I use File Tracing and File Shadowing? Is there a difference between Virtual and Hardware Appliance regarding this?
Why is my camera detected as Digital Camera on some computers and as Windows Portable Device on others?
Will Content Aware Protection detect and block documents with sensitive content (credit card numbers, SSN etc.) if transferred as archives?
Why Content Aware Protection does not detect a specific word in my .doc file?
Will Content Aware Protection detect confidential words from an image file?
Will Content Aware Protection block sensitive content files from the File Whitelist?
Why can I not upload a file of 16 MB to my File Whitelist?
Why can I not upload my file to File Whitelist?
What is the default user and password for the Endpoint Protector Reporting and Administration Tool?
What version of the Endpoint Protector client can I use with my server?
Why is my iPhone blocked by EPP even if it has Allow Access rights?
Why the “write from USB Drive to computer” events are not being logged for my MAC computer?
Why the “write from USB Drive to computer” events are not being logged for my Mac computer?
What to do after a power failure of your Virtual Appliance?
How can I start Ubuntu in Safe Mode?
Can I still charge my iPhone on a computer controlled by Endpoint Protector?
Why can I not set “Read Only” rights for my iPhone?
Why can I not run the EPP Client Package directly from the Endpoint Protector Appliance?
Will Endpoint Protector recognize an iPhone, iPad or iPod touch connected to my Mac computer?
Will Endpoint Protector recognize iPhones, iPads and iPods Touch connected to my computer?
Will Endpoint Protector recognize my iPhone/iPad/iPod Touch connected to my Windows PC?
How can I control iDevices on Endpoint Protector for MAC?
Is it possible to block an internal card reader on Mac with Endpoint Protector?
Why doesn't the WiFi connection work on a computer running Endpoint Protector Client, even if the WiFi rights are set to "Allow Access"?
How can I uninstall Endpoint Protector Client from my MAC computer?
Why when I try formatting my USB Drive on a computer controlled by Endpoint Protector, I get a message "Windows was unable to complete the format"?
Where can I see the Endpoint Protector Client version installed on my computer?
Where can I see the file tracing logs?
Can I rename a device if there are two devices having similar names?
Is it possible to control Wireless access for a specific Client and/or Computer?
Why doesn’t the Offline Temporary Password option work for the selected computer and device?
Why don’t I receive any defined system alert to my e-mail address specified in the Main Administrator Contact Details section?
Will Endpoint Protector recognize newer models of BlackBerry phones and protect/block data transfers?
Is it possible to set the dashboard to “auto-refresh”?
Is there any setting within the Endpoint Protector interface to specify a refresh interval?
Can I find out if Credit Card numbers or Social Security numbers have been transferred with the File Shadowing / File Tracing features in Endpoint Protector?
What is the time period for which I can enable a device with an Offline Temporary Password?
What is Offline Temporary Password in Endpoint Protector?
Why in the Endpoint Protector Notifier I see a long list with printers?
Why my Web cam is detected as a Web cam by Endpoint Protector, but as a simple camera by my computer?
Why Endpoint Protector detects my Scanner device as a camera?
Why Endpoint Protector detects my digital camera as a USB Storage device and not as a Camera?
Do the "File Tracing" and "File Shadowing" features support Bluetooth devices?
What device classes support File Shadowing?
What device classes support File Tracing?
Do you provide Virtual Test Environments with Server installations for different operating systems?
My device is configured to be trusted! Why do I see a report stating that an unauthorized device was connected?
What is Stealth Mode?
What is Transparent Mode?
Can the Endpoint Protector Client's icon be hidden from the system tray?
What is the default port on which the Endpoint Protector client communicates with the server?
Does Endpoint Protector Client replace/acts as a firewall?