Endpoint Protector Knowledge Base

Below you can explore FAQs related to Endpoint Protector and find the information you need. For any other additional questions, suggestions, and improvements please contact the support team.

OTP device code compatibility

Considering the latest improvements of the Offline Temporary Password (OTP) feature and the newly implemented 8-digit device codes, certain clarifications need to be addressed.

The scope of the increased digit device codes is to facilitate multiple device usage per company.

In terms of availability, you can use the OTP code based on the 8-digit device code feature with 5.7.2.4 Windows and 2.5.1.3 macOS Endpoint Protector agents.

Based on the Endpoint Protector agent version used, you can expect the following behavior:

  • For newer or equal to 5.7.2.4 Windows or 2.5.1.3 macOS - the user interface will display an 8-digit device code and generate an OTP code based on the 8-digit code
  • For older than 5.7.2.4 Windows or 2.5.1.3 macOS - the user interface will display a 4-digit device code and generate an OTP code based on the 4-digit code


The codes generated from the user interface can also be used for older than 5.7.2.4 Windows and 2.5.1.3 macOS Endpoint Protector agents as the Endpoint Protector Server will re-compute the OTP device codes and display them in the appropriate format according to the agent version.

For further information or questions, please contact Customer Support.

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