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Product Knowledge Base

Below you can explore the most frequent questions and answers related to all of our products and find all the advice you need. For any other additional questions, suggestions, and improvements requests, please contact the support team.

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Frequently Asked Questions (FAQ)

Endpoint Protector

Why isn’t the Serial Number correctly identified for my iPhone?
Why do I get the “Failed to initiate USB device” when using the “Allow Access if TD1+, otherwise Read Only” right?
How can I view Clipboard File Shadows?
Why isn’t the default Endpoint Protector Client working on Windows XP?
See all (100) articles

My Endpoint Protector

Why do I get the System Extension Blocked notification on macOS 10.13 (High Sierra)?
How can I whitelist a particular device, allowing access globally?
Why is my smartphone detected by My Endpoint Protector as multiple device type?
See all (22) articles

Mobile Device Management

When deploying the EPP MDM app for iOS, where do I get the needed information for the “Request MDM Profile” step?
Why do I see my iOS Device (iPhone, iPad) location to be in the Black Sea?
What do I need in order to determine the location for my iOS device?
See all (13) articles

Endpoint Protector Basic

Why do I get “Endpoint Protector Basic is expired.” or “License key is incorrect.” messages on macOS 10.13 (High Sierra)?
Why is the use of my Bluetooth keyboard and mouse restricted after I installed Endpoint Protector Basic?
Why doesn't the Read Only Right work as intended after changing access rights?
See all (4) articles

EasyLock

How do I correctly deploy EasyLock2 (Enforced Encryption) after upgrading the Server from Endpoint Protector 4 to Endpoint Protector 5?
How to make EasyLock 2 run on Ubuntu 12.04 LTS (64bit)?
What is a Level 1 TrustedDevice?
See all (8) articles

Carry it Easy

How can I synchronize my personal folders (Music, Pictures etc) under Vista?
Why do I get the "Failed to determine license state" error message and after this my application is expired?
After an automatic update, Carry it Easy +Plus gave me an error. What can I do?(Error Message: "Carry it Easy +Plus Edition has encountered a problem and needs to close. We are sorry for the inconvenience.")
See all (40) articles