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Mobile Device Management Knowledge Base

Below you can explore issues related to Mobile Device Management and find the advice you need. For any other additional questions, suggestions, improvements requests or if you simply want to report a problem, please contact the support team.

Why do I see my iOS Device (iPhone, iPad) location to be in the Black Sea?

In order to get the correct location for your iOS device, you need to enroll it from an Endpoint Protector Appliance, version 4.3 or higher with MDM previously activated. Afterwards you need to have the EPP MDM app installed on the device from Apple App store in order to show the correct device location. If the location of your device is in the Black Sea or any other strange location, chances are that the EPP MDM App is not installed yet on your iOS device.

You can install the EPP MDM app from the Apple App store located here:
https://itunes.apple.com/us/app/epp-mdm/id570954584?mt=8
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