Endpoint Protector Basic Knowledge Base
Below you can explore issues related to Endpoint Protector Basic and find the advice you need. For any other additional questions, suggestions, improvements requests or if you simply want to report a problem, please contact the support team.
Why do I get the System Extension Blocked notification on macOS 10.13 (High Sierra)? (Discontinued)
Among the features introduced in the recent macOS High Sierra, there are also changes to the Kernel Extensions (KEXT) that are not signed by Apple. Third-party KEXT are no longer automatically installed and require user approval before loading.
To install My Endpoint Protector on macOS 10.13 and approve system extensions signed by CoSoSys, follow the below steps:
1. Go to the System Preferences and select Security & Privacy.
2. Select the General tab and click the Lock icon on the bottom left to allow changes.
3. Click the Allow button next to the prompt System software from developer “CoSoSys” was blocked from loading.
4. In some circumstances, the OS will also prompt for a restart.
In case the issue persists, please contact Support.
To install My Endpoint Protector on macOS 10.13 and approve system extensions signed by CoSoSys, follow the below steps:
1. Go to the System Preferences and select Security & Privacy.
2. Select the General tab and click the Lock icon on the bottom left to allow changes.
3. Click the Allow button next to the prompt System software from developer “CoSoSys” was blocked from loading.
4. In some circumstances, the OS will also prompt for a restart.
In case the issue persists, please contact Support.
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