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Carry it Easy Knowledge Base

Below you can explore issues related to Carry it Easy and find the advice you need. For any other additional questions, suggestions, improvements requests or if you simply want to report a problem, please contact the support team.

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Endpoint Protector Support

I lost my password and my fingerprint is not recognized, what can I do? (Discontinued)

Unfortunately, you don't have any choice, but to return the drive to the manufacturer and get it replaced with a new one. For security reasons, it is impossible to access the Biometric device without a valid password or a correct fingerprint.
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