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Technical Support Engineer with English

CoSoSys is looking to add new members to the Technical Support Team! The ideal candidates will have deep IT knowledge and will be interested in providing quality technical support to our customers worldwide.

Job Requirements:
  • Ability to speak and write clearly and accurately in English
  • Other foreign language, such as German or Spanish, is a plus
  • Flexibility to work on North America schedule
  • Previous experience in a similar position is a plus
  • In-depth understanding of software and hardware equipment
  • Ability to diagnose and troubleshoot basic technical issue
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Good understanding of computer systems, mobile devices and other tech products
  • Strong analytical, technical and problem-solving skills
  • Ability to provide step-by-step technical help, both written and verbal in a professional manner
  • Experience in working with IT solutions
  • Previous experience with Linux
  • Familiar with Virtualization Systems
  • MySQL knowledge is a plus
  • Keen to learn new things
  • Punctual and professional
  • Enthusiasm, team spirit
  • BS degree in Information Technology, Computer Science or relevant field
  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
Job Responsibilities:
  • Providing technical support for international customers
  • Deliver technical support to customers via phone, e-mail, and remote connection tools
  • Gather information and determine the technical issue by evaluating and analyzing the data provided by customers
  • Identify and prioritize issues
  • Troubleshooting the technical situations on the customer’s server, using remote connection tools
  • Escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Using the internal support ticketing system
  • Keeping the record of the support cases & reporting to the support lead on a daily basis
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients
Location:
  • Cluj-Napoca (Center)

In CoSoSys you will be part of a strong and dedicated team and a modern work environment that supports you in your daily work. If the job description matches your professional and personal profile, we will be happy to receive your CV in English at jobs@cososys.com