The quality of the services and safety are extremely important in the hospitality industry. Hotels do not only have to ensure their guests feel welcomed and comfortable but also safe and safety goes further than safe deposit boxes for valuable assets or money that most hotels provide in each room. Hotels are obliged to protect their customers\u2019 data against data leakage, theft or loss and to secure it against cyber attacks. People usually are not aware of this, but hotels hold a lot of private records, like credit card numbers, e-mail addresses, company data, for business travelers, ID numbers, and other sensitive data. I was never curious how hotels protect or what they do with my personal details, but that\u2019s something that each of us should investigate. You wouldn\u2019t want your vacation to turn into a disaster because the hotel where you are staying suffered a breach and you have to block your credit card to avoid any incident or worse, your credit card was \u201ccleaned\u201d and you have to spend your vacation making phone calls to your bank.<\/p>\n
At a first glance, POS systems are the number one target and the primary source of data breaches. Hilton<\/a>, Hyatt Hotel<\/a>, Trump Hotel Collection<\/a> are some of the hotels that suffered a data breach through malware infection of the POS and other payment systems. Data security solutions to address external attacks are the first layer, however, like in any organization, to make sure all possible leakage points are covered, insider threats should also be considered.<\/p>\n Mandarin Oriental Hotel is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. In Bangkok, the group has a truly remarkable five-star hotel that managed to become a top destination through contemporary, classic yet cutting-edge, unique blend of luxury and comfort. It was named \u201cBest City Hotel in Asia\u201d and one of the \u201cTop 20 Hotels Worldwide\u201d in 2009, among other distinctions. \u201cWe like Endpoint Protector 4 because it gives us the possibility to identify portable storage devices connected to the network and to restrict the transfer of information. Endpoint Protector offers granular control over portable media, with policies for devices, computers, users, groups and even custom classes,\u201d said the IT Manager of the Mandarin Oriental, Bangkok.<\/p>\n Other important aspects that were valued and determined the IT Manager to implement Endpoint Protector 4 are:Mandarin Oriental Hotel\u2019s high standards impose also strong data security<\/h2>\n
\nTo ensure quality and professionalism prevail in all their business aspects, the IT department wanted to monitor and control employees from reception, marketing department, HR department, and others, who handle critical data and transfer it for job purposes on portable storage devices. Besides having a clear idea on what devices are being used and by whom, the IT Manager also wanted to have insights into what files are being copied and transferred to removable devices<\/a>. The solution to fit their requirements was Endpoint Protector 4, with the Device Control module. File Tracing and File Shadowing, for data tracking and copies, were the preferred features because of the great details they provide.<\/p>\n
\n\u2022 Features
\n\u2022 Granularity
\n\u2022 Ease of installation and use
\n\u2022 Support and updates
\n\u2022 Availability of staff when calling or asking for assistance
\n\u2022 Competitive pricing<\/p>\n